Privacy Policy

This Website Is Not Part of Your Therapy Record

This policy covers the Site only. It does not cover the confidential clinical information you share with Janet Clevenger, MS, LCMFT, as a client. That information is protected under HIPAA and state law, and our separate Notice of Privacy Practices explains how we handle it. Please review that notice for information about your rights regarding clinical records.

Please do not send sensitive health or personal details through the Site's contact form, by email, or through social media messages. Those channels are not designed for confidential clinical communication. Scheduling and client paperwork are handled securely through SimplePractice, our HIPAA-compliant client portal.

If you are in crisis, please do not use the Site or email to reach us. Call or text 988 (Suicide and Crisis Lifeline) or call 911.

Children's Privacy

The Site is intended for adults 18 and older. We do not knowingly collect personal information from anyone under 18 through the Site. If we learn that we have, we will delete it.

Information We Collect

Information you give us.

When you fill out a contact form, request a free consultation, subscribe to our newsletter, or email us, we may collect your name, email address, phone number, and anything you choose to include in your message. We only ask for what we need to respond to you or provide the service you requested.

Information collected automatically.

Like most websites, the Site automatically collects some technical information when you visit, such as your IP address, browser type, device type, pages viewed, time spent on pages, and the site that referred you. This is collected through cookies and similar technologies described below.

Cookies, Analytics, and Advertising

We use the following tools to understand how people use the Site and to reach others who may benefit from our services:

• Google Analytics (GA4) helps us see how visitors find and use the Site. Learn more or opt out at tools.google.com/dlpage/gaoptout.
• Meta Pixel helps us measure the effectiveness of our Facebook and Instagram outreach and show relevant content to people who have visited the Site. You can adjust your ad preferences in your Meta account settings.

These tools collect general browsing information. They are not used on our secure client portal, and we do not use them to collect health information. You can block or delete cookies through your browser settings, though some features of the Site may not work as intended if you do.

Email and Newsletter

If you contact us by email, we may keep your message and our reply so we can serve you well. If you choose to subscribe to our newsletter or Substack, we will send you occasional updates and resources. Every email includes an unsubscribe link, and you can opt out at any time. We never sell, rent, or trade our email list.

How We Use Your Information

We use the information we collect to:

• Respond to your questions and consultation requests
• Schedule appointments and provide services you request
• Send newsletters or resources you signed up for
• Improve the Site and understand what content is helpful
• Meet legal and professional obligations

We do not sell your personal information.

How We Share Information

We share information only when needed to run the practice and the Site, including with:

• Service providers that help us operate, such as our website host, SimplePractice, email and newsletter platforms, and analytics providers. They may use your information only to perform services for us.
• Legal and professional advisors when needed.
• Government or legal authorities when required by law, court order, or to protect the safety of you or others.
• A successor if the practice is ever sold, merged, or transferred, in which case your information would remain protected under this policy.

How We Protect Your Information

We use reasonable administrative and technical safeguards to protect your information, including SSL encryption on the Site. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security. Standard email is not encrypted, which is why we ask that you keep sensitive details out of email and web forms.

Your Choices and Rights

You may ask us to:

• Tell you what personal information we hold about you from the Site
• Correct information that is inaccurate
• Delete information we no longer need
• Stop sending you marketing emails

To make a request, contact us using the information below. Requests about your clinical records are handled under our Notice of Privacy Practices.

Links to Other Websites

The Site may link to other websites, such as Instagram, Substack, or SimplePractice. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a new effective date. If we make significant changes, we will let subscribers know by email.